04/09/2024 “I could talk about it for much longer… but it was indeed a very rewarding experience, both professionally and personally. We made friends, and we became much closer. Our organisations also became closer, benefiting the NTO” From 4 to 11 October 2023, the headquarters of the Inter-American Centre of Tax Administrations (CIAT) in Panama City, Panama, transformed into a dynamic hub of learning and collaboration for some of the Network of Tax Organisations (NTO) members. With the aim to facilitate peer learning among NTO member secretariats, David Borja, Project Manager at CIAT, conducted an immersive study visit for two overseas colleagues: Roman Bichevoy, Strategy and Institutional Development Manager of the Intra-European Organisation of Tax Administrations (IOTA) and Petero Maivucevuce, Training Coordinator and Office Administrator at the Pacific Islands Tax Administrators Association (PITAA). Useful, successful, professional, personal, learning, friendship, growth opportunity are some of the terms pronounced when participants of the first NTO Study Visit were asked about their first thought that would come to their minds when asked about the time spent in Panama. The Secretariat of the NTO held an exchange with David, Petero, and Roman to delve deeper in their experiences and explore the human connections and outcomes of the work shadowing programme. Highlighting the particularity of the network, this exchange took place over three time zones, and across three continents. Throughout the talk, the atmosphere was one of fellowship, cooperation, positive energy, and friendship. Shot during the NTO Study Visit at CIAT headquarters in Panama City. 4 October 2023. Could you talk about a specific experience during the study visit that helped you understand some strategic processes in your tax organisation? Petero (PITAA): For me, it was portfolio management. I was just going through it again this morning. The thing that caught me was: it is it is more important to execute the right projects rather than to be efficient in delivering the wrong project. Roman (IOTA): Do you know these divers who jump into the water to find pearls? So, I was a diver when I came to Panama, and I was able to get many pearls from the bottom – and bring them up to the surface. This means, essentially, that I learned so much for me and for my organisation… way more than I expected! On project management, we discussed in detail all aspects in the project lifecycle. David and CIAT directors showcased practical examples and real tools and documents. We also explored process improvement through David’s work, focusing on process mapping and documentation. Portfolio management, including how CIAT adds new projects and manages risks in the existing portfolio, was of particular interest as Petero referred. Unexpectedly, we learned about CIAT’s finances since they had a financial subcommittee during the Study Visit, which provided us with the opportunity to ask questions on how CIAT ensures its financial sustainability. CIAT is the oldest organisation in the NTO: how did CIAT ensure its sustainability? How have they brought value for so long? This was crucial to me as my organisation, IOTA, established a finance subcommittee similar to how CIAT did it in 2007. In the Study Visit we also covered CIAT’s collaboration with the private sector, particularly their partnership with Microsoft, and how they are operating it. So, in a nutshell, because I could talk about it for much longer… it was indeed a very rewarding experience, both professionally and personally. We made friends and we became much closer. Our organisations also became closer, which benefits the NTO. The learning was happening in three ways: we learned from the host, we learned from each other, and we thought and brainstormed about how the NTO can go forward and benefit from the work we are doing. It was very rewarding in all aspects. You were in your organisation, David, but what did you get from the Visit? David (CIAT): We had the opportunity to find some synergies between the NTO member secretariats. We understood that the regional tax organisations have common processes and products, and the improvements that we can do in a specific process can be useful for the other NTO members. This is an opportunity not to reinvent the wheel. If we create a hub of information of all the NTO member secretariats and start thinking in the future, we can create solutions that are useful to all the network members. The discussions I had with Petero and Roman about the NTO role were very useful and I gained this perspective to think more strategically in the way the NTO needs to be conducted in the future. Roman (IOTA): To add to what David just said, prior to the Study Visit, the NTO functioned primarily as a virtual organisation because of its nature: a network of networks, ten networks combined in one. During our time in Panama, we started to lay the foundation for a stronger NTO, as resilient relationships between organisations are based in knowledge sharing and exchange, but also importantly, relationships between people. During the Study Visit, we transitioned from theoretical discussions to practical joint actions – which contributes to strength and futureproofing of the NTO to become a visible player in the international fiscal arena. Despite we were three different organisations at very different stages of its development, with fairly different membership bases and personnel, the Study Visit provided value to all of us, and all of us could bring insights and value back to the NTO by looking at what the NTO can do to expand and become future-resistant. We had had social interactions, we had formal and informal discussions. Again, this puts partners in NTO much closer together. If we work further, we will be able to develop practical ways of collaborating and building a stronger NTO. David (CIAT): I keep learning and I become more inspired just by having these conversations. Petero and Roman meet with Marcio Ferreira Verdi, CIAT’s Executive Secretary. Which cultural insights or unique practices did you observe during this work shadowing? Petero (PITAA): Something that I found interesting was the working hours: